Welcome to Livestock Online Store’s FAQ page. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, our farm-savvy customer service team is always happy to help at [email protected].
About Our Store
What types of customers does Livestock Online Store serve?
We specialize in serving agricultural professionals including:
- Cattle ranchers needing vaccines and handling equipment
- Beekeepers requiring seasonal supplies
- Poultry farmers who depend on regular feed deliveries
- Property owners maintaining fences and wildlife solutions
- Backyard farmers and hobbyists caring for animals and birds
What makes your products special for agricultural use?
Our products are carefully selected with farming needs in mind:
- Durable equipment designed for farm conditions
- Specialized tools for beekeeping and cattle handling
- Quality feed and health products for various animals
- Packaging designed to protect items during transit
- Special handling for sensitive items like vaccines
Product Questions
How do I know which beekeeping kit is right for me?
Our beekeeping kits are designed for different experience levels. Beginners may want to start with our basic Beekeeping Kits that include essential tools, while experienced apiarists might prefer selecting individual Beekeeping Tools. If you need guidance, our agricultural experts can help you choose – just email us at [email protected].
Are your cattle vaccines temperature-controlled during shipping?
Yes! We understand the sensitivity of cattle health products. All vaccines are shipped with special temperature-controlled packaging to maintain efficacy during transit. If you have specific requirements, please contact us before ordering.
Shipping & Delivery
What shipping options do you offer?
We provide two shipping methods to meet different needs:
- Standard Shipping ($12.95 flat rate):
- Processed in 1-2 business days
- Shipped via DHL or FedEx
- 10-15 day delivery after shipment
- Real-time tracking available
- Ideal for urgent needs like cattle health products
- Free Economy Shipping (orders over $50):
- Processed in 1-2 business days
- Shipped via EMS
- 15-25 day delivery after shipment
- Best for non-urgent bulk orders like beekeeping kits or bird seed
Do you ship internationally?
Yes, we ship worldwide with some exceptions in certain Asian and remote regions. All customs and duties are calculated at checkout so there are no surprise fees. Our Colorado-based team ensures agricultural equipment is properly packaged for international transit.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping via DHL/FedEx, you can track in real-time from our warehouse to your farm gate. For EMS shipments, tracking may be more limited but we can always check status updates for you – just email us at [email protected].
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through our encrypted payment system for your security.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment information is processed securely and we never store full credit card details on our servers.
Returns & Exchanges
What is your return policy?
We stand behind our products with a 15-day return window from the delivery date. If any item doesn’t meet your expectations:
- Contact our customer team at [email protected]
- We’ll guide you through the easy return process
- Refund will be issued upon receipt of returned items
What if my agricultural equipment arrives damaged?
While we take special care in packaging farm equipment, if damage occurs during transit, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement or refund as appropriate.
Contact Information
How can I reach your customer service team?
Our farm-knowledgeable customer service team is available via email at [email protected]. We’re based in Colorado Springs at 1898 Snider Street, US 80903 and understand the urgency that often accompanies agricultural needs – we strive to respond to all inquiries within 24 hours.
Do you offer bulk discounts for large farm orders?
Yes! We frequently work with larger agricultural operations. For bulk orders of cattle feed, beekeeping supplies, or other farm essentials, please contact us directly at [email protected] for customized pricing and shipping solutions.
At Livestock Online Store, we’re committed to supporting your agricultural operation with quality supplies and reliable service. From cattle ranches to backyard apiaries, we deliver what your farm needs. Happy farming!